Design Processing times
Each listing has a design processing time. If you need your order before the stated time, please purchase the upgrade shipping option in the shop to have your order worked on next.
I see an item I love but need different colors, can I change them?
YES! I will happily switch out colors for no additional fee. If there is a design shape or style you love but the colors aren’t right, just let me know! Pictures of your space are always a plus! It’s always great to have a visual of where the hanging will be featured and the feel and colors of your room.
My item was shipped to an old outdated address Help!
Unfortunately once an item is shipped I have no control over it. Please confirm your shipping address before placing your order. You can contact usps and try to reroute your item, or find out where it went.
Do you have any promo codes?
YES! I will occasionally feature sales and most items are included! Discounts can range anywhere from 10-20%! Check back often or sign up to follow KnotandTide to hear about the latest promotion!
Returns
Since each piece is custom designed for your order the shop does not accept returns. If there is a problem with your order please reach out to me.